Shipping & Returns

Shipping Policy

When we receive your order.  we will ship, via UPS, within 24 to 48 hours.  If items are out of stock, we will let you know when stock will be available.  You will have the option of paying and receiving our order as soon as items are restocked, or you may wait until items are available again.

Return & Exchange Policy

It is New Heights chief goal to insure that your purchase is shipped, safely to you, in excellent order. If your order should arrive damaged, Please send us an email immediately and we will work with you to replace your order.  You will receive a full  purchase refund.  If you should decide to return your purchase for an exchange, New Heights will accommodate your wishes.